Expected use

• To facilitate addressing community found issues, keep reporters up to date on their status, and auto-assign them to the CoreDev team for an improved support experience.

The JIRA project

• https://piedao.atlassian.net/jira/servicedesk/projects/PIEISSUE/queues/custom/4

Service Desk Agents (set 3 to remain under the 'free' plan)

• Adrian: Admin (can interact with internal/external reporters and edit the settings)
• Toto: Service desk Agent (can interact with internal/external reporters)
• Alessio: Service desk Agent (can interact with internal/external reporters)

The Customer Portal

• Any user on the web can submit a request here:
  • https://piedao.atlassian.net/servicedesk/customer/portal/1
  • https://piedao.org/#/support
• Any email user can submit an issue here: [email protected]

Request types

• Bugs or Issues
  • General Issues/Bugs
  • Report Smart Contract related Issues/Bugs
• Improvements
  • Suggest a new feature
• Emailed request (only available through email input)

Automation set to

• Send all non-smart contract related issues to Toto (front and backend devs JIRA group)
• Send all smart contract related issues to Alessio (smart contract devs JIRA group)
• Send all new feature related issues to Adrian and Alessio (management JIRA group)
• Send all email entries issues to Alessio, Toto and Antonio (All Devs JIRA group)